- 100% of your deposit will be refunded for cancellations up until 48 hours before your tour.
- Cancellations within 24 and 47 hours prior to the booked date receive a 50% refund.
- Cancellations within less than 23 hours prior to the booked date DO NOT receive any refund.
PRIVATE TOURS (INCLUDING CUSTOMIZED TOURS)
Refunds will only be given for those that cancel their reservation more than 1 MONTH in advance. This is due to the fact that these tours often require that we refuse reservations from other customers and have upfront costs and organizational requirements for our staff.
Private or Special Group Deposits
All private or special group tours require a 50% advance deposit, in some cases 100% depending on the upfront costs or organizational requirements for our staff.
In the Case of Rain
In the case of heavy rain, we may cancel any of our bike tours last minute, since inclement weather may put our clients at risk. We will be in contact to reschedule or refund shortly after cancelling (on the day of your reservation). Please provide accurate contact information for this matter.