Private or Special Group Deposits

All private or special group tours require a 50% advance deposit, in some cases 100% depending on the upfront costs or organizational requirements for our staff.

Refund Policy 

For non-private tours:

 100% of your deposit will be refunded for cancellations up until 48 hours before your tour.

 Cancellations within 24 and 47 hours prior to the booked date receive a 50% refund.

 Cancellations within less than 23 hours prior to the booked date DO NOT receive any refund

For private, tailor-made or group tours, refunds will only be given for those that cancel their reservation with more than 1 MONTH advanced notice, due to the fact that these tours often require that we refuse reservations from other customers, or have upfront costs and organizational requirements for our staff.

In Situations of Rain

We ask you to please be aware that last minute cancellations of the bike tour are possible in case of heavy rain that may put in jeopardy the safety of our clients.  We will be in contact to reschedule or refund if this is the case on the day of your reservation. Please provide accurate contact information for this matter.  Thanks for your understanding!


Thank you for choosing La Bicicleta Verde. Any email you send to arrives directly to my cellphone, so feel free to email me with any questions or complaints.


Peter Murphy Lewis


Contactez nous

Vous avez des questions et vous ne trouvez pas les réponses dans la FAQ ? N’hésitez pas à nous contacter ! Nous serions ravis d’y répondre et de vous aider à préparer votre visite à Santiago.

Contactez nous en utilisant une des options ci-dessous !